Lately, we’ve been working with the Twilio cloud telephony service to develop a few unique business solutions. We’re really excited about Twilio’s potential. For those that haven’t seen it, Twilio is a very simple cloud telephony service that uses a combination of Twilio Markup XML (called TwiML) and a Rest API to deliver standard telephony solutions like placing outgoing calls, recording calls, capturing keys pressed, hosting conferences, and sending SMS messages.
Even though the API is fairly simple, don’t underestimate the value Twilio can bring to your business. The possibilities are nearly endless. How about offering telephone based time sheets to field workers? Automatic SMS notifications from your existing enterprise applications? Easy to use conference lines with a personalized welcome message and hold music – for less than you’re paying now for your generic conference calls with complicated IDs and PINs?
We’d love to hear about your ideas for using Twilio. Our team is available to help with everything from the up front planning and requirements through development and deployment of your custom solution. Most solutions can be up and running in less than 30 days. Contact us for more information and to discuss your idea.